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How Kingland Designs Solutions for Clients

7/22/19 10:30 AM

In the last blog post I discussed how creating meaningful user experiences can help increase the usability of products or solutions. In this blog post I want to elaborate on user experience design and how a better understanding of user behavior and user motivations can create a better digital experience.

One great example of user experience design is a concept called The Norman Door. For those of you unfamiliar, Don Norman wrote the essential book on design after becoming frustrated with his inability to use light switches, water taps, and doors while he lived in England. For example, he would try to pull a door open when it was meant for users to push. He noticed that he wasn't the only person who kept using the door incorrectly and came to the conclusion that the door was poorly designed.  

So what is the actual definition of a Norman Door?

  • The first definition is a door where the design tells you to do the opposite of what you're actually supposed to do. 
  • The second definition is a door that gives the wrong signal and needs a sign to correct it. Norman asks why do we need a sign on the door instructing us to 'Push' or 'Pull', shouldn't it be obvious to the user? 

The photo below shows this example in a real-world scenario.

door

Keeping the Norman Door out of the Kingland Platform

So how do we make sure that designs don't turn into something like the Norman Door? By making solutions that are user-centric, analyzing how clients use these solutions, and incorporating client feedback into the final product. 

The following list represents basic principles of design when it comes to successful UX work at Kingland:

  • Discoverability: When a user looks at something, they should be able to discover what operations are available to them. 
  • Ideate/Iterate: We analyze findings from user interviews and demonstrations to assist in creating process and page flows for the UX design.
  • User Feedback: We use client feedback to understand what happened or why it happened. This is an iterative process that involves an observation of users or people performing a task. From those observations we can create some ideas and propose better ways to perform that task. Early in this process, the prototypes and requirements will be improved upon through further iteration, ultimately resulting in better outputs. 

Here's an example of how these principles can be applied in a real-world scenario. The following example is a screenshot from Kingland's Platform and how it relates to the Norman Door concept. The screenshot below shows the Workflow Configuration Manager within the Kingland EDM Platform SuiteThere are many UI related buttons that are a "call to action" for users. If users want to create additional steps or transitions, they can easily understand where to do that. All of the workflow steps and transitions are also clickable and instantly allow users to edit them.

Workflow

At Kingland we approach user experience design from a user need perspective, but also are aware of balancing business goals with technology opportunities or constraints. Our UX Designers at Kingland understand that a solution will not succeed without a healthy business, and a business will not succeed without happy customers or users. Now that you know more about Norman Doors and how we use iterative processes to improve the user experience, I hope you'll think about the design of everyday things and how it affects you. Share some of your Norman Door examples in the comments section below and I'll share more ways to how we approach design with the Kingland Platform in future blog posts. 

 

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